Debt collection is the process of recovering dues from individuals (C2C) or businesses (B2B) who owe money. When a debtor fails to make a payment, the creditor may attempt to recover the debt through a various method which includes calls, messages, letters, involving professional debt collection agency and legal action.
Debt collection can be a complex and challenging process, and the following are some of the major challenges in debt collection process:
· Difficulty in reaching debtor
· Unwillingness or inability of debtor to pay
· Disputes to the debt owed
· Regulatory changes impacting debt collection strategies
· Legal constraints and compliance requirements
· Inaccurate or incomplete debtor information
· Balancing debt recovery with maintaining customer relationships
· Negative perceptions of debt collection process
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